Ordering & Customization:
1.How do I place an order?
A: Simply browse our website, select the product you want, upload your images or text (if applicable), and complete the checkout process.
2. Can I request a fully custom design?
A: Yes! We offer custom Art paintings, You can send us your ideas, and we’ll create a unique design for you.
3.How do I upload my photos for a customized product?
A: During checkout, you’ll have an option to upload your images. If you face issues, you can email them to us after placing your order.
4. Will I see a preview before printing?
A: Yes! For custom designs, we send you a preview for approval before production.
Shipping & Delivery :
1.Do you offer worldwide shipping?
A: Currently, we ship within india.
2.How long does shipping take?
A: Orders typically take 2 days for processing and within 4-5 days for delivery. Custom orders may take longer.
3. How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or Whatsapp.
Returns & Refunds :
1.What is your return policy?
A: Since our products are personalized, we do not accept returns unless there is a defect or mistake on our end.
2.What if my product arrives damaged?
A: Please contact us within 24-48 hours with photos of the damaged item, and we’ll arrange a replacement or refund.
3. Can I cancel my order?
A: You can cancel your order within 24 hours of placing it. After that, production begins, and cancellation may not be possible.
Payment:
1. What payment methods do you accept?
A: We accept UPI, COD and online bank transfers.
Customer Support
1.How can I contact customer service?
A: You can reach us via:
📧 Email: contact@moulnaheartstrings.in
📞 Phone/WhatsApp: +91 8050274893
📲 Instagram: moulna_heartstrings